Illustrative workflow

Requesting a Review After Job Completion

After a verified completion, the system sends a neutral review request to the eligible customer. The request is consistent and not gated by sentiment. A limited reminder sends if no response. Replies route to the team.

Starting event

A roofing job is marked complete and verified in the system.

How the workflow moves

1
System
Confirms the job is complete and verified.
2
System
Checks eligibility: valid contact, not opted out, within the request window.
3
System
Sends a neutral review request with a direct link.
4
System
Sends one limited reminder after a configured wait if no response.
5
Team
Handles any reply that needs a personal response or support.

Exception branch

If the customer needs support instead of leaving a review, a separate service-recovery route handles the issue. Negative feedback is never gated or hidden from public reviews.

Sample output

Review request: 'Thanks for choosing [Company] for your roof. If the work met your expectations, a review helps other homeowners find us. [Link to review profile]'

Illustrative sample. No real customer data or achieved metric.

Measurement definitions

Eligible completed jobs

Verified completed jobs that met the eligibility rules.

Requests sent

Eligible jobs that received a review request.

Delivery

Requests that were successfully delivered.

Reviews received

Genuine reviews verified from the eligible cohort, when that data can be confirmed.

Related service

Questions about this workflow

No. The request goes to every eligible customer after a verified completion. Feedback is not filtered by sentiment.

Apply this to your business

A strategy session identifies whether this workflow fits your operation and what to build first.

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